Returns & Refunds Policy
Refund & Return Policy: DriveSense (USA)
DriveSense USA priority is customer satisfaction.
If you're not fully happy with your purchase, we're here to make the process simple and fair.
Please read the full policy below for all return and refund terms.
Return Window
You have 30 days from the date of delivery to request a return or exchange.
Return Eligibility
To qualify for a return or exchange:
The item must be unused, unplugged, and in original condition
All packaging, accessories, and inserts must be included
Your order number must be clearly marked inside the parcel
Non-Returnable Items
Pre-order items
Used or plugged-in diagnostic devices
Items returned damaged, incomplete, or without original packaging
Common Return Scenarios
Late Delivery (Over 21 Working Days)
You may receive a $8 compensation refund.
Defective or Malfunctioning Unit
We will send a free replacement device.
Wrong Product Ordered (e.g., quantity or model)
Returns/exchanges accepted.
Customer covers the return shipping.
Changed Your Mind
Accepted within 30 days.
Return shipping is your responsibility.
Wrong or Missing Item Received
We will replace or supply the missing item free of charge.
Damaged in Transit
We’ll send a free replacement, no questions asked.
Incorrect Address Provided by Customer
Drive Sense USA is not liable for parcels delivered to incorrect addresses submitted at checkout.
We will assist with tracking where possible.
Other Issues
Email us at DriveSenseUSA@outlook.com and we’ll resolve it promptly.
How to Return an Item
1. Contact Us
Email DriveSenseUSA@outlook.com within 30 days of delivery.
Include your order number and your reason for return.
2. Approval & Return Address
If approved, we will provide the correct return instructions and return address.
3. Package Your Item
Repack the product securely in its original packaging with all accessories.
4. Ship & Provide Tracking
Return the item using any tracked postal service and send us the tracking number.
5. Refund Processing
After inspection, refunds are processed to your original payment method within 3 working days.
Refund Deductions Based on Product Condition
Full refunds apply only to unused, undamaged items
Returns showing wear, missing packaging, or damage may receive a partial refund
Damaged on Arrival (DOA)
If your device arrives damaged:
1. Take clear photos of the product + packaging
2. Email them to DriveSenseUSA@outlook.com within 5 days
3. We will send a free replacement
If the replacement also has issues, a full refund will be issued.
Lifetime Warranty
Every Drive Sense USA device includes a one-time replacement warranty for any manufacturing defects.
1 warranty = 1 product
Multiple products require individual warranties
Order Cancellations
Within 24 hours: Free cancellation
After 24 hours: A 20% admin/restocking fee applies (based on product price)
Partial Refunds
We may offer partial refunds or store credit at our discretion.
Once accepted, no further claims for that order/item will be eligible.
Please consider carefully before accepting a partial offer.
Chargebacks & Payment Disputes
We encourage customers to email us before raising a chargeback with their bank.
False or fraudulent chargebacks may result in legal action.
Contact: DriveSenseUSA@outlook.com
Additional Information
All returns must be approved by our support team
Unauthorized returns will not be accepted
We aim to reply within 1 business day
Customer support is available 6 days per week